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North Park Noodle House Refuses Senior Citizen Authorization Letter (Ire)

I wrote this on the FB page of North Park Noodle House:

Hello. I went to the North Park Noodle House at SM Hypermarket Cubao this morning, 04 Nov 2014, and I was informed that if the senior citizen is not present, an authorization letter from OSCA is required, and the one that I had brought with my father's signature will not be recognized.

 The manager at opening time (I picked up the congee for my bedridden father at 8:47am, OR# 0097448) applied the 20% but warned me that all future transactions from any North Park Noodle House would require the aforementioned OSCA authorization.

 However, when I inquired at the OSCA in Pasig City Hall, I was told that they are NOT ALLOWED to issue authorization letters. Moreover, the Senior Citizen Office says that by virtue of RA 994, the 20% is guaranteed by law, and asking for an OSCA authorization creates the impression that management wishes to avoid following the law. 

 I hope your present policy will be reexamined. Thank you very much for your kind attention.

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