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NSO via Teleserv Refunds Birth Certificate Fee (Eye)

After three days, the birth certificate of my cousin that I had ordered online still hadn't arrived. I checked its status on nsohelpline.com and read:

Waiting for Payment Confirmation from Payment Provider

The payment option that I had chosen was through a bank deposit. So I called up Metrobank P. Tuazon branch at 911.5813 and they confirmed with NSO that the payment had already been received, but there was a question re my order.

I was directed to call 737.1111, and, with the help of Teleserv consultant Braid Nicole, I finally learned the reason for the delay was the absence of an authorization letter and ID of my US based cousin.

Since I can't get the requirements on time, I voiced my desire to cancel my order and asked if I could get a refund. Thankfully, after consulting with a superior, the answer was yes.

I gave my bank details, and, according to Ms. Nicole, the P350 fee for the canceled birth certificate will be deposited within the week.

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